Как стать успешным – см. http://www.youtube.com/watch?v=-jNkPQuUC7c

Урок делового английского – Главный Офис: см. http://www.talkenglish.com/LessonDetails.aspx?ALID=442

These are some of the most common telephone phrases used when answering a business call. You should learn them until you are comfortable using them. Answering the phone:- Good morning/afternoon XYZ Ltd. How can I help you? Connecting a caller:- I’ll put you through now. One moment please. Explaining there’s a problem:- I’m sorry, but the line’s engaged at the moment. I’m sorry. There’s no reply. I’m sorry, but he/she’s out of the office at the moment. I’m afraid he/she’s on the other line at the moment. Offering help:- Would you like to hold? Is there anyone else who could…

Date: Contact person (full name and title): Company name: Address: Telephone number(s): Script Primary reason for call: Secondary reason for call: Introduction: Lead statement: Key words: Conclusion: Results/Comments: Follow-up action to be taken:

Scientists in Finland say warmer winters in recent years are causing some of the country’s owls to change colour. Research done at the University of Helsinki suggests brown owls are better able to survive the warmer weather than grey-feathered owls. Victoria Gill reports. Despite their name, tawny owls actually come in two colours. And in Finland, the freezing, snowy winters give pale grey birds a camouflage advantage over their darker brownfeathered counterparts. But as the Finnish winters get milder, the grey owls are disappearing. The University of Helsinki team gathered 30 years’ worth of genetic and population data on tawny…